Restoration, answered

We answer 24 hours a day, and a real person takes every call. Tell us your address and the type of damage and we will give you an honest arrival window on the spot.

Yes, nights, weekends, and holidays. Water, fire, mold, and sewage do not keep business hours, and neither do we.

Brooklyn, Queens, Manhattan, Staten Island, the Bronx, and Nassau and Suffolk County. We are based in Brooklyn and dispatch across the whole region. View all our service areas.

Yes. Our technicians are IICRC-certified, and we hold a New York State mold remediation license. We have 15+ years of experience across the region.

No. Estimates are free. We assess the damage, explain what needs to happen, and give you a clear scope and price with no obligation.

It depends on the type and extent of the damage. Sewage and heavy mold can pose health risks, so we contain the affected areas and tell you honestly what is safe and what is not. When in doubt, keep people and pets out of the work zone until it is clean.

Immediately. Water spreads into flooring, drywall, and framing within minutes, and mold can start within a day or two. The sooner we extract and dry, the less has to be rebuilt. Learn about our water damage restoration.

Often. Water travels behind walls and under floors where you cannot see it. We use moisture meters and thermal imaging to find every wet pocket.

Frequently, if we start drying quickly. We dry the structure properly rather than tearing out everything by default.

It can be. Spores in the air can trigger coughing, congestion, and headaches, and worse for sensitive people. If you have health concerns, see a doctor; this is general information.

We do not recommend it. Bleach treats the surface but misses the roots inside the wall, and disturbing mold spreads spores. Proper mold remediation contains the area and fixes the moisture source.

Yes. We are New York State licensed, remediate to the required standard, and provide the documentation to clear the violation. See our HPD mold violation service.

Soot is acidic and permanently stains and corrodes surfaces, and smoke odor sinks into everything porous. See our smoke and soot cleanup.

Yes. Sewage is Category 3 water, a biohazard carrying bacteria and viruses. It needs protective gear and proper decontamination, not a mop. Learn about our sewage cleanup.

Yes, on nearly every job. We document the loss to carrier standards, write estimates in Xactimate, and work with your adjuster directly. See how we work with insurance.

Yes. Mitigation, remediation, and full reconstruction are all in house, so you deal with one team from the first call to the final coat of paint. See our reconstruction services.

If it is safe, stop the source and shut off power to the affected area, then take a few photos. Do not throw anything out yet; we document the loss first.

Every job is different. Drying usually takes a few days, and the rebuild depends on how much was damaged. After we assess your property, we give you a clear timeline up front so you always know what to expect.